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At Crescolabz, we have a 100% Customer Happiness Guarantee.
This means that we will do what it takes to ensure you are completely satisfied with your purchase.
If you are unsatisfied with your purchase in any way, we will happily assist in providing a resolution or refund up to sixty (6) days from the date of purchase. Any suspicious fraudulent activity is disqualified from any return or refund. If you are unsatisfied, or if you have unaddressed concerns about your order, please reach out to us directly at support@crescolabz.com. Please provide your name, order number and specific reason for your request. A member of our customer experience team will reach out to you once we receive your request. Please note that we require proof of purchase if we cannot verify your order.
Refunds can be granted for sealed, unopened products returned to us within sixty (6) days of purchase date. Shipping charges are non-refundable. Return shipping is the responsibility of the customer, please contact us for a return address.
Refunds are issued directly back to the credit card or payment method used to make the purchase. Refunds should be reflected in your account within 3-5 business days from the date you receive a refund notification. If after 5 business days you still do not see the refund in your account, please contact your bank or credit card company to make sure there are no pending refunds. You can always reach back out to our customer experience team and we will be happy to confirm the refund has been processed.
Orders placed on crescolabz.com are immediately processed and packed in order to ship orders as fast as possible. Because of this, we are unable to change or cancel orders after they have been placed.
Since our products are supplements, we do not restock or resell any returned product, and cannot accept exchanges.
Questions? We are here to help! Reach out at support@crescolabz.com or by phone +17205939781.
This Refunds and Replacements policy is subject to change without notice. We reserves the right to determine the outcome to each individual request.
Delayed or lost orders
Our shipping partners make successful deliveries the vast majority of the time. Unfortunately, some orders could be lost or damaged in transit. An order is considered lost if it has been in the postal system for 15 consecutive days without a tracking update.
Occasionally shipping carriers will mark packages as ‘delivered’ before delivery takes place. If you find your tracking shows delivered but your package has not yet arrived, please wait 5 additional business days from the date of delivery for the package to arrive.
Our products are shipped directly from our warehouse in Salt Lake City, Utah and we cannot take responsibility for orders once they have left our warehouse. crescolabz does not accept liability for loss, damages or additional shipping expenses. Upon purchase, title and risk of loss shall pass to the purchaser.
If you are experiencing issues with the transit of your order please contact us to confirm your shipping address and we can direct you on where to file a claim.
This Delayed or Lost Orders policy is subject to change without notice. crescolabz reserves the right to determine the outcome to each individual request.
Wrong or incomplete address
If your package is returned to our warehouse because of an incomplete, incorrect or failed mail forwarding address, you can then choose a refund for the product less the original shipping charge or we can ship the product to the new address for an additional shipping charge.
Should you refuse an order and it is returned to our warehouse, we will issue a refund for the product after subtracting the original shipping charge and any additional return charges incurred.
We are not responsible for any lost orders if the incorrect or incomplete address is provided at the time of checkout.
This Wrong or Incomplete Address policy is subject to change without notice. FreshCap reserves the right to determine the outcome to each individual request.